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Ace Computer World offer a standard delivery service via Courier or Carrier (Depending upon which is relevant to reach you.) when purchasing online. Delivery usually takes 3-4 business days (Monday to Friday, excluding public holidays) provided all products are in stock at the time of ordering. If you require Express or a special type of delivery then please advise this when you place your order.

Delivery Policy

  • Prices listed for each product do not including any shipping charges or insurance.
  • Ace Computer World cannot ship to a PO BOX address. All orders must be shipped to a physical street address that can be verified.
  • Ace Computer World currently DO NOT process and ship orders overseas.
  • The Shipping address must have contact details that can be verified (As listed on White pages etc).
  • We do not ship orders to a third party, unless Ace Computer World can verify all address and contact details.
  • Delivery to a work or non-residential address must be accompanied with verifiable details such as company name, address, contact name and phone number.
  • Customers are responsible to be available to sign for delivery of the goods. Re-delivery attempts will be charged to you if the delivery address is unattended.
  • Shipping and insurance charges are non-refundable.
  • Customers are responsible for all freight charges, for redeliveries, refused shipments and for costs incurred if incorrect delivery details are supplied.
  • Customers can track their order using the consignment number which is given in your delivery confirmation email. You can check the delivery status with the courier online.
  • Measured Dimensions and/or Oversize Weights will be applied to freight charges when applicable.
  • All claims for damage/pilferage must be filed with the delivering Carrier/Courier. (Ace Computer World cannot file this for you.) If your goods appear to have damaged packaging, DO NOT OPEN and advise the courier company immediately for instructions on how to submit a claim.
    Opening the packaging and/or using the item will be deemed to be acceptance of the goods.
  • All claims for shortages/incorrect-shipments/wrong-billings must be made within 24 hours of receipt of goods.
  • Ace Computer World WILL NOT BE RESPONSIBLE FOR GOODS LOST OR DAMAGED if customers use their own couriers.
  • Split Shipments incur individual shipping charges for each shipment.